Apple Refused to Unlock Dead Woman’s iPad for Her Heirs
The tech giant has refused to allow a dead woman to bequeath her iPad to her relatives. Josh Grant, 26, says that his mother Anthea bought the iPad during her cancer treatment and left it for him in her will.Since his mother’s death, Josh couldn’t unlock the tablet, despite providing the company with copies of her will, death certificate and solicitor’s letter. Apple has refused to allow Josh access because of iPad’s security features. Ap0parently, it means that only guys who can crack or jail break the OS (which is mostly anyone) can get access to the device.
After Anthea’s death, her relatives discovered they didn’t know her Apple ID and password, and the company demanded a written consent for the device to be unlocked. It seems that Apple doesn’t realize that getting a written consent from a dead person is a bit difficult. Maybe Tim Cook speaks to Steve Jobs every morning and therefore believes it’s easy to do.
Her family have provided the death certificate, will and solicitor's letter, but Apple claimed it was still not enough. The company also demanded a court order to prove that their mother was the owner of the iPad and the iTunes account.
While Apple reassured its customers that the outfit wasn’t acting as a bureaucratic bunch of bastards, some may not believe it. The company pointed out that its security measures are meant to prevent unauthorized access to Apple users’ online iCloud accounts, which could contain personal documents, images and messages.
Nevertheless, any sane person can understand that the thieves wouldn’t be able to provide the owners death certificate and a solicitor’s letter telling them to hand over the passwords. Most thieves would just wipe the iPad and sell it – after all, 2 years passed after her death, and no thief would bother, but family members might.